Support
HorusEngine is a developer API operated by ZOEARK. For integration help, billing questions, or account issues, start with the resources below or email us from your registered developer address.
Contact
Email info@zoeark.com. Include your developer account email and, when relevant, API key prefix (never the full secret), request ID, or timestamps from the Usage or Logs dashboard.
Self-service
API integration
Modes, request fields, scan loops, and billing SKUs are documented in the API guide and pricing catalog.
Billing & prepaid balance
Top up credit, manage payment methods, and review usage from the developer dashboard. Live API calls deduct from your prepaid balance per request.
Authenticator MFA
Live keys, billing, and account deletion require TOTP authenticator MFA. If you lost your authenticator app, contact support from your registered email — after we authorize recovery, a 6-digit code is sent to that address.
Account & privacy
Close your account from Settings (MFA required). For privacy requests, DPA questions, or data inquiries, email support from your developer account address.
Response times
We aim to reply within three business day for account and billing issues. API integration questions may take longer when they require engineering review. For service outages, check the API health endpoint and your dashboard Usage/Logs before writing in.